Shipping policy

At PerriPaws, we want getting your order to be simple and straightforward. This Shipping Policy explains what you can expect when ordering from us.

Free Shipping

We offer free shipping on all U.S. orders. There is no minimum purchase required.

Where We Ship

We currently ship within the United States.

Available shipping destinations are determined at checkout. If your address is accepted at checkout, shipping availability will be shown before you place your order.

Processing & Delivery

Orders are typically processed within 24 hours.

Most U.S. orders are delivered within approximately 5–10 business days after shipment.

Delivery times are estimates and are not guaranteed. Carrier delays, holidays, severe weather, address issues, or other circumstances outside our control may occasionally affect delivery.

Tracking Your Order

Once your order ships, you will receive tracking information by email.

You can also use our Track Your Order page to check the latest available tracking information.

Please note that tracking information may take some time to update after your order has shipped.

Split Shipments

If your order contains multiple items, they may occasionally arrive in separate packages.

If your order is split into multiple shipments, you may receive separate tracking information for each package. There is no additional shipping charge for split shipments.

Address Changes and Incorrect Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you need to correct your shipping address, contact Support@perripaws.com as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an address can be changed once processing or fulfillment has begun.

If a package cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, contact us so we can review the shipment and available options.

Delayed or Missing Packages

If your tracking has not updated for an extended period or your package appears significantly delayed, contact Support@perripaws.com with your order number and we will help review the shipment.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors where appropriate, and with the carrier.

If you still cannot locate the package, contact us and we will help review the shipment.

Damaged Orders

If your order arrives damaged, please contact Support@perripaws.com within 30 days of delivery.

We may ask for your order number and photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Damaged, defective, incorrect, incomplete, or materially not-as-described items are also covered by our Refund Policy.

Returns and Refunds

Returns and refunds are covered by our Refund Policy.

Please contact us before sending anything back. Do not send returns to the address shown on your original package or to our business address unless we specifically instruct you to do so.

Contact Us

For questions about shipping, delivery, or tracking, contact:

PerriPaws
Support@perripaws.com