Refund policy
At PerriPaws, we want you and your pet to be happy with your purchase. If something is not right, we are here to help.
30-Day Return Policy
You have 30 days from the date your order is delivered to request an eligible return.
To start a return, contact Support@perripaws.com with your order number and the item you would like to return.
Please contact us before sending anything back. If your return is approved, we will provide return instructions and the appropriate return address.
Do not send returns to the address on your original parcel or to our business address unless we instruct you to do so.
Once your return is approved, please send the item within 14 days of approval using the return instructions we provide.
Voluntary Returns
A voluntary return is a return for a product that is not damaged, defective, incorrect, or materially not as described, including when you change your mind, order the wrong size, or choose the wrong product or variant.
For a voluntary return, items must be:
- Unused, except where this policy allows an item to be carefully tried on for fit
- Clean, undamaged, complete, and returned with all included parts and accessories
- In their original condition, including free from stains, odors, and excessive pet hair
- In the original packaging where reasonably possible
If a returned item does not meet the conditions of this policy, we may decline the refund. If this happens, we will contact you regarding the item and the available options.
Hygiene and Used Products
For hygiene reasons, the following products are eligible for a voluntary return only if unused and otherwise meeting the return conditions above:
Water fountains: Considered used once water has been added.
Cooling mats: Considered used once they have come into contact with a pet for their intended use.
Reusable pee pads, litter accessories, and toileting products: This includes reusable pee pads, litter mats, litter boxes, and similar products. These products are considered used once they have been used by a pet for their intended purpose.
Grooming and personal-use pet products: This includes grooming brushes, grooming gloves, combs, deshedding and dematting tools, flea combs, pet hair-removal grooming tools, nail clippers, grinders, trimmers, and similar grooming products. These products are considered used once they have been used on a pet.
Food and water contact products: This includes bowls, feeders, lick mats, portable water bottles, and similar products. These products are considered used once they have come into contact with food, water, or a pet's mouth.
Pet Beds, Mats, and Fabric Products
Pet beds, crate pads, sleeping mats, and similar fabric products must be unused, unwashed, clean, undamaged, and in their original condition.
Items that have been used, soiled, washed, chewed, stained, or damaged are not eligible for a voluntary return.
Harnesses, Muzzles, and Pet Wearables
Pet wearables may be carefully tried on indoors for fit.
They may be returned if they remain clean, undamaged, and in their original condition, including free from stains, odors, excessive pet hair, chewing, or signs of outdoor use.
Human Apparel
PerriPaws apparel may be carefully tried on for size and fit.
For a voluntary return, apparel must be unworn other than for trying on, unwashed, clean, undamaged, and free from stains, odors, and excessive pet hair.
Original tags must remain attached where applicable.
Toys and Other Products
Pet toys, enrichment products, household pet hair-removal products, and other products not covered above must be unused, undamaged, complete, and in their original condition to qualify for a voluntary return.
Damaged, Defective, Incorrect, or Not as Described Items
Please inspect your order when it arrives.
Please report damaged, defective, incorrect, or incomplete items within 30 days of delivery so we can review and resolve the issue. This does not limit any rights you may have under applicable law.
If your item arrives damaged or defective, you receive the wrong item or variant, parts are missing, or the product is materially not as described, contact Support@perripaws.com.
We may request your order number, a description of the issue, and photos or video where necessary to verify the problem.
Once the issue is confirmed, we will provide an appropriate resolution at no additional cost to you. Depending on the situation, this may include a replacement, replacement part, refund, partial refund where appropriate and agreed with you, or another suitable resolution.
We may not require a damaged or defective product to be returned where a return is unnecessary.
Exchanges
We do not currently offer direct exchanges.
If you need a different size, color, or variant, you may return an eligible item for a refund and place a new order.
Return Shipping
For voluntary returns, the customer is responsible for return shipping costs.
We do not provide prepaid return labels for voluntary returns.
We recommend using a tracked shipping service for voluntary returns, as you are responsible for the return until it reaches the designated return location.
If an item is damaged, defective, incorrect, materially not as described, or we made an error with your order, we will resolve the issue at no additional cost to you.
Sale and Discounted Items
Sale and discounted products are covered by the same return conditions unless a different condition was clearly disclosed before purchase.
Order Changes and Cancellations
If you need to cancel an order or change your shipping address, contact Support@perripaws.com as soon as possible.
We will try to accommodate your request, but orders cannot always be changed or canceled once processing or fulfillment has begun.
Refused, Unclaimed, or Incorrectly Addressed Parcels
Customers are responsible for providing a complete and accurate shipping address.
If a parcel is refused, unclaimed, or cannot be delivered because of incorrect or incomplete information provided at checkout, contact us so we can review the shipment and available options.
Refunds
Once your refund is approved and we have received and inspected the returned item where a return is required, we will issue the refund to your original payment method within 7 business days.
Your bank or payment provider may take additional time to post the refund to your account.
Your Legal Rights
This policy does not limit any rights or remedies you may have under applicable federal, state, or local law.
Contact Us
For return or refund questions, contact:
PerriPaws
Support@perripaws.com