Terms of service
These Terms of Service (“Terms”) govern your use of this website and any order you place with PerriPaws (“PerriPaws,” “we,” “us,” or “our”). By using this website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
1. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order.
You agree to provide current, complete, and accurate information when placing an order and confirm that you are authorized to use the payment method you provide.
2. Products, Descriptions, and Images
We make reasonable efforts to display and describe our products as accurately as possible.
Product colors may appear differently depending on your screen or device, and some products may have minor variations in appearance. Product photographs may include pets, accessories, props, or other items for demonstration purposes that are not included with the product unless specifically stated in the product description.
Measurements, features, specifications, compatibility information, and other product details are provided for informational purposes and should be reviewed before purchasing.
For pet products, nothing on this website is intended to constitute veterinary or medical advice. If you are unsure whether a product is appropriate for your pet, please consult a qualified veterinarian.
3. Product Use and Pet Supervision
Products should be used only for their intended purpose and in accordance with any instructions provided.
Pet products should be used with appropriate supervision where necessary. Toys, grooming products, wearables, cords, straps, and products containing small or detachable parts should be inspected regularly for signs of wear or damage.
Discontinue use of any product that becomes damaged or unsafe.
To the extent permitted by law, PerriPaws is not responsible for injury, loss, or damage resulting from misuse, improper use, lack of appropriate supervision, or continued use of a damaged product.
4. Prices and Availability
Prices are displayed in U.S. dollars unless otherwise stated.
Prices may change at any time before an order is placed. Applicable taxes and any shipping charges, if any, will be displayed at checkout before you complete your purchase.
We may limit quantities, discontinue products, or change product availability at any time.
If a product becomes unavailable after you place an order and we are unable to fulfill it, we will notify you and refund the amount paid for the unavailable item.
5. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, images, or other information.
We reserve the right to correct errors or inaccuracies and update information where appropriate.
If an order is affected by a material pricing or listing error, we may cancel the affected order or item and issue a refund for the amount paid.
6. Orders
Submitting an order does not guarantee that the order will be accepted or fulfilled.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud or unauthorized activity, product unavailability, material pricing or listing errors, or suspected commercial resale.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
7. Payment
Payment is collected through the payment methods made available at checkout.
You agree to provide current, complete, and accurate billing, payment, and account information.
Payment services may be provided by Shopify or other third-party payment providers. PerriPaws does not directly store your complete payment card information.
8. Shipping
Shipping, processing, delivery estimates, tracking, address issues, and related matters are governed by our Shipping Policy.
Delivery times are estimates unless expressly stated otherwise.
9. Returns and Refunds
Returns, refunds, damaged or defective products, voluntary returns, and return shipping are governed by our Refund Policy.
Eligibility for a return or refund depends on the conditions stated in that policy.
Sale and discounted products are subject to the same return conditions unless a different condition was clearly disclosed before purchase.
10. Promotions and Discount Codes
Promotions and discount codes may be subject to additional terms presented with the applicable offer.
Unless otherwise stated, promotional codes have no cash value, cannot be exchanged for cash, and cannot be applied retroactively to an order that has already been placed.
We may modify or end promotions where permitted by law.
11. Customer Accounts
If you create or use a customer account, you are responsible for maintaining the confidentiality and security of your account.
Please contact us if you believe your account has been accessed or used without authorization.
We may restrict or disable an account where reasonably necessary to protect our customers, our website, or PerriPaws from fraud, abuse, or unauthorized activity.
12. Third-Party Services and Links
Our website may contain links to or integrate with third-party websites and services, including payment providers, shipping carriers, tracking services, social media platforms, and other service providers.
We do not control third-party websites and are not responsible for their independent content, availability, privacy practices, or security practices.
Your use of third-party services may also be subject to their own terms and policies.
13. Reviews and User Content
If you voluntarily submit a product review, photograph, video, comment, testimonial, or other content to PerriPaws through a feature intended for customer reviews or user content, you grant PerriPaws a non-exclusive, royalty-free right to use, reproduce, display, and publish that content in connection with our business and marketing.
You confirm that you have the right to submit the content and that it does not infringe the rights of another person or contain unlawful, abusive, deceptive, or misleading material.
We may moderate, refuse, or remove user-submitted content where appropriate.
14. Intellectual Property
The PerriPaws name, branding, logo, website design, original written content, graphics, and original imagery are owned by PerriPaws or used with appropriate permission or license.
You may not copy, reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.
15. Acceptable Use
You may not use this website:
- For an unlawful or fraudulent purpose
- To violate the rights of another person
- To introduce viruses, malicious code, or other harmful technology
- To interfere with or attempt to compromise the operation or security of the website
- To scrape, harvest, or collect data from the website through unauthorized means
- To impersonate another person or provide intentionally false information
We may restrict access to the website where reasonably necessary to prevent unlawful, fraudulent, abusive, or harmful activity.
16. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
To the fullest extent permitted by law, PerriPaws will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or products.
Where liability relating to an order may lawfully be limited, our total liability will not exceed the amount you paid for the product or order giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, or any rights or remedies available to you under applicable law.
17. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural events, transportation or carrier disruptions, government actions, widespread technology or payment-service outages, or similar events.
Where such an event affects an order, we will take reasonable steps to address the situation.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless PerriPaws from claims, liabilities, losses, or reasonable costs arising from your unlawful use of the website, your material breach of these Terms, or your violation of the rights of another person.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our use of third-party platforms and services may also be subject to their respective privacy practices.
20. Changes to These Terms
We may update these Terms from time to time.
When we make changes, the revised Terms will be posted on this page with an updated “Last updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
22. Entire Agreement
These Terms, together with the policies referenced in them, constitute the agreement between you and PerriPaws regarding your use of this website and purchases made through it, except where additional terms are expressly provided.
23. Governing Law
These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles.
Nothing in these Terms limits any rights or remedies you may have under applicable federal, state, or local law.
24. Contact Us
If you have questions about these Terms, contact:
PerriPaws
Support@perripaws.com